Change of mind

If you've had a change of mind once you've received your order, then we can arrange an Intrinsic Online Store Credit or Exchange for you. Here's the steps to take:

1. Contact us at hello@intrinsiconline.com within 14 days of receiving your goods, letting us know your Order Number, if you'd like a credit or exchange and reason for return.
   
   
2. Pop the goods you wish to return in a post bag, along with your original receipt (or online invoice) and address the parcel to:
   Intrinsic, 19 Chesser St, Adelaide SA 5000
   We recommend using Registered post. Intrinsic will not be responsible for parcels lost, damaged or stolen during transit.
   
   
3. The goods you return must be unused and in their original packaging. Once the parcel has made its journey to Intrinsic, we'll get onto issuing your Intrinsic online store credit or organising your exchange. For change of mind exchanges, we'll invoice you for a new delivery charge, and once paid we will send your new item.

Faulty product

If your goods have sneakily escaped our quality control team and are faulty once they've arrived, then we can arrange a Refund or Exchange for you. Here's the steps to take:

1. Contact us at hello@intrinsiconline.com letting us know what the Order Number is, what the product fault is, include photos if possible, and if you'd like a refund or exchange.
   
   
2. Pop the goods you wish to return in a post bag, along with your original receipt (or online invoice) and address the parcel to:
   Intrinsic, 19 Chesser St, Adelaide SA 5000
   We recommend using Registered post. Intrinsic will not be responsible for parcels lost, damaged or stolen during transit.
   
   
3. Once the parcel has made its journey to Intrinsic, we'll issue your refund or exchange. For refunds, we'll credit your full payment (including delivery charge), and for exchanges, we'll send a new product(s) to you (with no additional postage cost).

Did you purchase from a Stockist?

If you have bought your Intrinsic products directly from one of our retail Stockists, and have changed your mind or found a fault - then you'll need to go back into the store in the first instance, so they can arrange your credit, refund or exchange as per their store policy.