Frequently Asked Questions
Finding a Stockist
Where can I buy Intrinsic in store?
We have many fantastic Intrinsic stockists across Australia, New Zealand and Singapore, who do a wondrous job of presenting Intrinsic. You'll find them on our Stockists page where you can search for a store near you.
Having trouble finding a store, or have a delightful stockist recommendation? Get in touch at firstname.lastname@example.org.
If you don't have a nearby store, you're one click away from purchasing all of our goodies on our online store.
Can I buy Intrinsic online?
Yes you can! If you don't have an Intrinsic store near you, you can shop online and we'll ship your gorgeous goodies right to your door!
I'd love to buy Intrinsic as a present and have it shipped to them. Can I do that?
Of course! Make sure the lucky recipient's details are filled out in the 'Shipping Address' option at checkout.
If you'd like to include a short message, please make sure you have also purchased a Greeting Card or Gift Tag and write your short message in the comments section available at checkout. We will then happily fill in the card for you.
Oops! I need to alter / cancel / add to my order. Can I do this?
Get in touch with us as soon as possible, and if we haven't packed your order already then we'll definitely try to help out. Our packing team like to work in 110% efficiency mode, which means they send out orders quite quickly after receiving them – once your goodies are packed, we won't be able to modify the order, sorry!
Which payment options may I choose from?
We accept Visa, Mastercard, Paypal and Afterpay. All orders are processed in Australian dollars.
When will I be charged?
The card you provided will be charged immediately on clicking the magic 'Purchase' button, and will be charged in Australian dollars. As much as we'd love to, we have no control over any additional costs your bank may charge you from your transaction.
Is a refund or exchange possible?
If you've had a change of mind once you've received your order, then we can arrange a refund or exchange for you. Similarly, if your goods have somehow escaped our quality control team and are faulty once they've arrived, then we can arrange a refund or exchange. You'll find all the details over at our Returns + Exchanges page.
Becoming an online member
How do I register for an account?
If you're using your computer, phone, tablet or other nifty hand-held contraption, you'll notice a 'heart' button at the top right of your window. Click on this, enter your details and you're done!
I want to change my address, phone number, or other contact info - how do I do this?
No probs! Sign in to your account by clicking on the heart in the top right corner then click on 'My Account'. Once here, click 'View Addresses', then 'Edit'. Tap away at your new details, then click 'Update Address'. Mission accomplished!
I have a question about shipping and/or tracking my order?
We have a whole bunch of handy information for you over on our shipping page
Becoming a Stockist
I would LOVE to stock Intrinsic in my store! How can I do this?
You want to become an Intrinsic stockist? We LOVE your enthusiasm! Please, fill out your store details and we'll be in touch!
Where can I find your catalogue?
All of our currently available products are on our online store. For wholesalers, we can also send you a link to our online catalogue (jam packed with colour-happy, inspiring goodness). Existing stockists can email us at email@example.com to have access to the current catalogue, and new stockists can fill out your details here.
My fabulous company is interested in ordering Intrinsic goodies. Do you offer corporate discounts?
Thanks for picking Intrinsic! We do offer corporate discounts. Please email your details (including the name of your fabulous company, what product you're interested in, the quantity you're after and your budget) to firstname.lastname@example.org and we'll be in touch.