Frequently Asked Questions
Registering to become a member
How do I register for an account?
If you're using your computer, phone, tablet or other nifty hand-held contraption, you'll notice a 'heart' button at the top right of your window. Click on this, enter your details and you're done!
I want to change my address, phone number, or other contact info - how do I do this?
No probs! Sign in by clicking on the heart in the top right corner then click on 'My Account'. Once here, click 'View Addresses', then 'Edit'. Tap away at your new details, then click 'Update Address'. Mission accomplished!
Shopping + Shipping FAQs
Where can I buy Intrinsic?
We also have many fantastic stockists across Australia and New Zealand who do a wondrous job of presenting Intrinsic. You'll find them at our Stockists page. Having trouble finding a store, or have a delightful stockist recommendation? Get in touch at firstname.lastname@example.org.
You're also one click away from purchasing all of our goodies at our online store area.
I'd love to buy Intrinsic as a present and have it shipped to them. Can I do that?
Of course! Make sure the lucky recipient's details are filled out in the 'Shipping Address' option at checkout. If there's a short message you'd like us to include, please write in the comments section. If not, leave it as a super-sweet, anonymous surprise!
Oops! I need to alter / cancel / add to my order. Can I do this?
Get in touch with us as soon as possible, and if we haven't packed your order already then we'll definitely try to help out. Our packing team like to work in 110% efficiency mode, which means they send out orders quite quickly after receiving them – once your goodies are packed, we won't be able to modify the order, sorry!
Which payment options may I choose from?
We accept Visa, Mastercard and Paypal, and all orders are processed in Australian dollars.
When will I be charged?
The card you provided will be charged immediately on clicking the magic 'Purchase' button, and will be charged in Australian dollars. As much as we'd love to, we have no control over any additional costs your bank may charge you from your transaction.
Do you ship internationally?
We're working on adding this to our new website. If you're an international customer and wish to purchase online, please contact us and we will make it happen.
When will I receive my order?
We'll start packing your order between 1-2 business days after receiving it. We then send out many positive vibes to posties across Australia (and the world!), so you should receive your order quite quickly after placing it!
More precisely: we use Australia Post to deliver all orders, so you can check up on your estimated delivery time by heading to the Australia Post delivery estimate page. (Please note that we're sending your parcel from Adelaide, SA 5000).
Is a refund or exchange possible?
If you've had a change of mind once you've received your order, then we can arrange a refund or exchange for you. Similarly, if your goods have somehow escaped our quality control team and are faulty once they've arrived, then we can arrange a refund or exchange. You'll find all the details over at our Returns + Exchanges page.
Stockists + Corporate Orders FAQs
I would LOVE to stock Intrinsic in my store! How can I do this?
We LOVE your enthusiasm! Please, fill out your store details and we'll be in touch!
My fabulous company is interested in ordering Intrinsic goodies. Do you offer corporate discounts?
Thanks for picking Intrinsic! We do offer corporate discounts + corporate packages, and have a range of options that may suit you. Please email your details (including the name of your fabulous company, what product you're interested in, the quantity you're after and your budget) to email@example.com and we'll be in touch.
Where can I find your catalogue?
All of our currently available products are on our online store. For wholesalers, we can also send you a link to our online catalogue (jam packed with colour-happy, inspiring goodness). Existing stockists can email us at firstname.lastname@example.org to have access to the current catalogue, and new stockists can fill out your details here!