Cost of shipping within Australia
Shipping costs are determined based on the value of your order:
Orders from $0 - $25 = $9.95
Orders above $25 = $14.95
We use Australia Post for domestic shipping and all orders are shipped from Adelaide, Australia. You'll receive an email from us the day your parcel is dispatched from our warehouse, to let you know it's been sent - very exciting! We also sprinkle every order with positive postage vibes.
The standard shipping time for Australian deliveries is 2-7 business days. You can check your suburb's estimated delivery time by heading to Australia Post's delivery estimate page (we're sending your parcel from Adelaide, SA 5000).
Please note, we currently do not offer express shipping.
Authority to Leave
If you're not home and are happy for your order to be left at the door, you can indicate this in the notes section when you check out.
Where in the world do we ship?
We currently offer international shipping to the following countries:
Austria, Brazil, Brunei, Canada, Chile, China, Colombia, Cook Islands, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Lebanon, Luxembourg, Malaysia, Maldives, Mexico, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Papua New Guinea, Philippines, Portugal, Russia, Samoa, Saudi Arabia, Singapore, Slovenia, Solomon Islands, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Tonga, United Arab Emirates, United Kingdom, United States, Vanuatu, Vietnam.
If you don't see your country when checking out, please email us at firstname.lastname@example.org and we will see what we can do.
Cost of international shipping
International shipping costs vary as it is calculated based on the weight of your order. This is determined during the checkout process.
We offer two types of international shipping with Australia Post.
1. Standard Postage with Tracking - Estimated arrival in 6+ business days.
2. Express Postage with Tracking - Estimated arrival in 2-4 business days between major metro areas.
You can also check up on your country's estimated delivery time by heading to Australia Post's delivery estimate page (we're sending your parcel from Adelaide, SA 5000).
*The above estimated delivery times are between metropolitan areas of major cities. If you live outside a major city, it may take a little longer. This estimation excludes time in customs, which may be subject to a delay due to causes outside Intrinsic or Australia Post's control.
Tracking your order
Viewing my Tracking Number
Once your order has been shipped, you will receive an email notification from us letting you know your order is on the way. Within this email, there is a pink button that allows you to View Your Tracking Information. This will take you to a new page with all your shipping information - including your tracking number.
If you have any additional questions relating to the above, please contact us.