Shipping

COVID-19 NEWS AND UPDATES

Due to the current worldwide pandemic, we are experiencing delays to our shipping services. All delivery timeframes are NOT a guarantee.

For Domestic/Australian orders: it may take up to 2 weeks to reach you. We encourage you to select the express option if you are eager for your order however please note the express post 1-3 business day is no longer guaranteed. For the health and safety of delivery services, no parcels will require a signature on delivery. Please select a secure address when placing your order.

We ask for your patience and trust that we're all doing our very best to get your gorgeous goodies to you. If you require further information, please get in touch with us at hello@intrinsiconline.com

Cost of shipping within Australia

Domestic shipping:

Shipping costs are determined based on the value of your order:

Orders from $0 - $25 = $9.95
Orders above $25 - $98 = $14.95
Orders above $99 = free shipping

Express shipping:

The express rate is calculated at check-out based on the weight of your order. 

Please note that due to COVID-19, Australia Post has currently suspended the express post guarantee of next day delivery as they are unable to commit to this timeframe. Express post is still available, however, parcels may not be delivered next business day every time.

Shipping time

We use Australia Post for delivery and all orders are shipped from Adelaide, Australia. You'll receive an email from us the day your parcel is dispatched from our warehouse, to let you know it's been sent - very exciting! We also sprinkle every order with positive postage vibes.

* Please note due to Coronavirus Australia Post is experiencing delivery delays due to a high volume of parcels in their network.

Domestic shipping:

The standard shipping time for Australian deliveries is 2-7 business days. You can check your suburb's estimated delivery time by heading to Australia Post's delivery estimate page (we're sending your parcel from Adelaide, SA 5000).

* Please note due to Coronavirus Australia Post is experiencing delivery delays due to a high volume of parcels in our network.

Express shipping:

The standard shipping time for Australian Express Post orders is next business day delivery. You can check your suburb's estimated delivery time by heading to Australia Post's delivery estimate page (we're sending your parcel from Adelaide, SA 5000). 

* Please note due to Coronavirus Australia Post is experiencing delivery delays due to a high volume of parcels in our network.

Authority to Leave

If you're not home and are happy for your order to be left at the door, you can indicate this in the notes section when you check out.   

International shipping

Where in the world do we ship?

We currently offer international shipping to the following countries:
Austria, Andorra, Argentina, Brazil, Brunei, Belgium, Canada, Chile, China, Colombia, Cook Islands, Croatia, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, Italy, India, Indonesia, Ireland, Japan, Lebanon, Luxembourg, Malaysia, Maldives, Mexico, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Papua New Guinea, Philippines, Portugal, Poland, Russia, Samoa, Saudi Arabia, Singapore, Slovenia, Solomon Islands, South Africa, South Korea, Sri Lanka, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, United Arab Emirates, United Kingdom, United States, Vanuatu, Vietnam.

If you don't see your country when checking out, please email us at hello@intrinsiconline.com and we will see what we can do.

Cost of international shipping

International shipping costs vary as it is calculated based on the weight of your order. This is determined during the checkout process.

Shipping time

We offer two types of international shipping with Australia Post.
1. Standard Postage with Tracking - Estimated arrival in 6+ business days.
2. Express Postage with Tracking - Estimated arrival in 2-4 business days between major metro areas.

You can also check up on your country's estimated delivery time by heading to Australia Post's delivery estimate page (we're sending your parcel from Adelaide, SA 5000). 

*The above estimated delivery times are between metropolitan areas of major cities. If you live outside a major city, it may take a little longer. This estimation excludes time in customs, which may be subject to a delay due to causes outside Intrinsic or Australia Post's control.

Tracking your order

Viewing my Tracking Number

Once your order has been shipped, you will receive an email notification from us letting you know your order is on the way. Within this email, there is a pink button that allows you to View Your Tracking Information. This will take you to a new page with all your shipping information - including your tracking number.

If you have any additional questions relating to the above, please contact us 




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